Designer Flowers Privacy Policy

Last Updated: 18th September 2023

Designer Flowers (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines our practices concerning the collection, use, and sharing of personal information through our online florist website, which is powered by WooCommerce and processes payments through PayPal. By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

a. Personal Information You Provide:

  • Contact Information: This may include your name, email address, phone number, and shipping address when you place an order.
  • Payment Information: We collect payment information, including credit card details or PayPal account information, to process your payments securely.
  • Account Information: If you create an account on our website, we may collect your username and password.
  • Communications: We may collect information from your communications with us, such as customer support inquiries or feedback.

b. Automatically Collected Information:

  • Log Data: We collect information that your browser sends whenever you visit our website. This may include your IP address, browser type, the pages you visit, and the time and date of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about your preferences and interactions with our website.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders, including sending you order confirmations and tracking information.
  • To provide customer support and respond to your inquiries.
  • To improve and personalise your experience on our website.
  • To send you promotional emails and marketing communications, where you have opted in to receive them.
  • To comply with legal obligations and protect our rights and interests.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, and provide customer support.
  • Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

4. Your Privacy Choices

  • Opt-Out: You may choose not to receive marketing emails from us by following the instructions in the emails or contacting us directly.
  • Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Last Updated” date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Designer Flowers 31 Gloucester Rd, Ross-on-Wye HR9 5LE


Telephone: 01989 566560

By using our website, you agree to the terms and conditions outlined in this Privacy Policy.